Question 1

Booking Policy

Accepted Answer

50% deposit to secure booking dates.
Full payments are due on site before setup.

Question 2

Deposit & Cancellation Policy

Accepted Answer

A deposit is required to secure all rentals. Deposits are fully refundable if the rental is cancelled at least 14 days (2 weeks) prior to the event date.

If the rental is cancelled within 14 days of the event, the deposit becomes non-refundable.
However, clients may rebook the rental to another date that works for both the client and Allison’s Rentals. The deposit will be transferred to the new booking.

Question 3

Weather-Related Cancellations

Accepted Answer

Allison’s Rentals reserves the right to cancel any rental within 24 hours of the scheduled booking if extreme weather conditions pose a risk to the safe use of inflatables (e.g., high winds, severe rain, storms, etc.).

If Allison’s Rentals initiates the cancellation due to weather:
o   Clients may choose between a full deposit refund or
o   Rebook the rental for the next available date.

Question 4

Payment Methods Accepted

Accepted Answer

We accept the following forms of payment: cash, e-transfer, Visa, Mastercard, Debit (available on-site).

For school, corporate, or other large group bookings, company cheques are also accepted.

Question 5

Damages

Accepted Answer

During setup, Allison’s Rentals will complete a final inspection of each inflatable and note any existing issues prior to use.

Once the client has signed off on delivery—either verbally or in writing—they assume responsibility for the inflatable for the duration of the rental.

Any damage that occurs while the inflatable is in the client’s care will be the responsibility of the client. This includes the cost of repairs or, if necessary, replacement of the inflatable.

Question 6

Rental Agreement & Liability Waiver

Accepted Answer

It is the responsibility of the person or organization hiring this inflatable to ensure that all possible precautions are taken to avoid injury to people or damage to the inflatable. Please ensure that the following safety instructions are followed.

FAQ